Contact Sports Store Return Policy:
We do not accept exchanges and/or returns for any opened or used/worn products, including apparel/accessories. Instruments of pleasure (toys) cannot be accepted for returns under any circumstance unless they are defective, within 7 days of purchase. We accept all other items for return that are unopened or unworn within 30 days of purchase with an original receipt. Any returns for non-pleasure instruments that are unopened or unworn post 30 days of purchase with an original receipt will be issued a store credit. Roses, libido supplements, edibles, pre-rolls and condom sales are final.
Contact Sports Online Return Policy:
We do not accept exchanges and/or returns for any opened or used/worn products, including apparel/accessories. Instruments of pleasure (toys) cannot be accepted for returns under any circumstance unless they are defective, within 14 days of purchase. We accept all other items for return that are unopened or unworn within 30 days of purchase with an original receipt. Any returns for non-pleasure instruments that are unopened or unworn post 30 days of purchase with an original receipt will be issued a website credit, which never expires. Credits and refunds are for the price of the product, and do not include the cost of shipping. Roses, libido supplements, edibles, pre-rolls and condom sales are final. If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
Please contact our customer service team at service@contactsports.co to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
We accept in-store returns of orders made online, following the online return guidelines.
Warranty:
Each brand has its own manufacturer warranty for instruments of pleasure (toys). Please check their website for details.