We do not accept exchanges and/or returns for any opened or used/worn products, including apparel/accessories. Instruments of pleasure (toys) cannot be accepted for returns under any circumstance unless they are defective, within 14 days of purchase. We accept all other items for return that are unopened or unworn within 30 days of purchase with an original receipt. Any returns for non-pleasure instruments that are unopened or unworn post 30 days of purchase with an original receipt will be issued a website credit, which never expires. Credits and refunds are for the price of the product, and do not include the cost of shipping. Roses, libido supplements, edibles, pre-rolls and condom sales are final. If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.